Service Desk Analyst

Service Desk Analyst

Description: 
Our client is one of Australia’s leading law firms with offices all over the world. They are constantly looking for ways to innovate to meet their clients’ needs. To drive this innovation, an opportunity for a Service Desk Analyst to join their Sydney team has become available.

The Role

  • Provide high quality, first level phone support to all staff nationally.
  • Provide first level support in response to customer emails and self-service requests.
  • Management of own incident queue within ServiceNow, to ensure all non-closed requests are resolved as quickly as possible.
  • Participating in any required project work, for example rollouts or software upgrades.
  • Partnering strongly with other groups in IT, in particular the second level team.
 Skills/Experience
  • Previous experience in a customer service role within a large corporate or international organisation
  • Strong written and verbal communication skills
  • Strong IT technical knowledge, with a good general knowledge in Microsoft Office and Windows OS
  • Ability to prioritise and manage customer service requests
  • Tertiary qualifications in Information Services or equivalent (desirable)
We look forward to receiving your application via Seek, please don't hesitate to contact either Daniel Keyte (daniel.keyte@empiregroup.careers) or Shane Driver (shane.driver@empiregroup.careers) with any questions.
Alternatively, for a confidential chat, you can call us on (07) 3231 1202

Experience Requirements: 
Not requirements
Date posted:
2020-01-08
Job Id: 
422112