New | System Engineer Lv.2

New | System Engineer Lv.2


2XM Technology has been selected to identify and recruit a new Support Engineer Lv.2 - based in Perth, to further enhance the capabilities of a thriving Managed Service Provider developing at a rapid pace.

As a key member of the service delivery team, you will be providing IT support to our non-Managed Services client and also perform on-site work for our Managed Services clients. As this is a client facing role, you will have excellent written and verbal communication skills and your service excellence will gain you a trusted adviser relationship with your clients. You’ll be joining an employer that provides flexibility to work in the way that brings out the best in you whilst enjoying access to the latest and greatest technology.

Support Engineer - Full-time & Permanent
In Perth CBD
Offering $60,000 – 70,000 annually – Depending on your expertise and certifications
 + Car + Phone

+ What’s Involved

  • Provide 2nd level support to our non-Managed Services customers
  • Maintain ownership of incidents and escalations at client sites
  • Day to day operations of client's systems and networking
  • Lead and manage key IT projects with your client base
  • Provide technical consultancy and solution architecture to customers' on how they can best leverage IT in their environment
  • Scheduled and adhoc onsite visits

+ The Knowledge 

  • At least 2 years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-1, Active Directory, Exchange, VMWare and Virtualization support
  • Ability to work autonomously
  • Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
  • Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
  • Good time management, strong analytical and problem-solving skills
  • Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation.
  • Experience with LAN and WAN networks would be an advantage

Make a Change | Apply Now
Sean McCullough
Infrastructure Recruitment Consultant

Eligibility Includes | System Engineer | Level 2 | Infrastructure Engineer | Support Engineer | Technical Support Engineer | Infrastructure Projects Engineer | Project Systems Engineer

Experience Requirements: 
Not requirements
Date posted:
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