Booking Officer

Booking Officer content expired com.au- 3 months ago

Date expired: 
Wed, 01/17/2018
Experience Requirements: 
Not requirements
Description: 

Job posted on: 09 January, 2018.
Applications close: 17 January, 2018.

  • Location: Fremantle
  • Direct report: KISAC CEO

Primary Objective:

Under direction and with support from the CEO, provide a first point of contact for people engaging with the service. This will include requests for Cultural Awareness and other training as well as Aboriginal language interpreting and translating.

The booking officer will ensure that each interpreting assignment is matched to the most appropriate interpreter and will provide support to ensure each assignment progresses in the most efficient and effective manner.

Context:

KIS is a community based Aboriginal organisation committed to improving understanding between WA Aboriginal language speakers, service providers, government and others through the provision of interpreting, translating and other services. KIS maintains a team of interpreters and translators, provides training and support to those entering the profession, advocates for the use of interpreters and participates in state and federal policy development.

Key Responsibilities

  1. Provide a first point of contact for bookings or requests for information about the service.
  2. Manage initial interpreter requests and matching of appropriately qualified interpreters.
  3. Complete arrangements for Interpreters requiring to travel to assignments, make the appropriate bookings and process the relevant forms and prepare for payments using our custom designed job management system at every point of the process.
  4. Ensure all claims for payment, including travel and accommodation and invoices for goods and services are accurately recorded.
  5. Maintain up to date contact details of interpreters and clients.
  6. Support arrangements for Cultural Awareness and Interpreter training.
  7. Other duties as directed by the CEO.

Selection criteria

Essential:

  1. Demonstrated ability to communicate sensitively and effectively, including proper negotiation and consultation with Indigenous Interpreters/people across Western Australia.
  2. Well developed social awareness including an understanding of the complexities of Aboriginal cultural, social and economic issues and how they may impact on the recruitment and management of interpreters.
  3. Sound computing and data entry skills. Capacity to prepare reports from job management system and format for printing/presentation.
  4. Demonstrate exceptional organisational skills including the ability to prioritise and complete administrative tasks to ensure the timely delivery of services.
  5. Well-developed verbal and written communication skills with the ability to deal effectively and confidently with a wide range of internal/external clients and suppliers.
  6. High degree of honesty/integrity with a proven ability to exercise confidentiality, initiative and discretion to provide a high level of client focus and service excellence.
  7. Proven ability to participate in a team environment.

Desirable

  1. Broad knowledge of names of Aboriginal languages and geographic locations of towns and communities within the Western Australia.
  2. Current WA Drivers License.

Salary package

  • $56,593 per annum including
  • 4 weeks annual leave
  • 17.5% annual leave loading
  • 9.5% SGC superannuation

Additional

  • salary packaging.

Hours

38 hours per week. Some on-call arrangements and occasional travel will be required. The organisation does not pay overtime but time in lieu is offered.

Job Id: 
786917